With 6 companies spread across the country and a portfolio of more than 95,000 housing units that combine social, intermediate, and open-rent housing and residences adapted to specific audiences, ICF Habitat is one of the largest housing operators in France, housing nearly 210,000 people. Present on a national scale, particularly in large urban centers, the Group works to implement the housing policies of the State, local authorities and SNCF, its shareholder.

Committed to an ambitious sustainable development policy, all construction and rehabilitation programs combine energy performance and comfort of the living environment. In addition to the quality of the heritage, there is a requirement for quality of service provided. The 1,539 women and men who make up the ICF Habitat teams work there every day. Today, the Group is inventing the housing of tomorrow: a habitat with a human face, responsible, innovative, designed to meet the expectations of all audiences.

Within ICF La Sablière, attached to the DT Paris Seine Bièvre and the site manager, you are the privileged contact for tenants, you ensure daily customer relations in the field with the aim of quality of service in conjunction with customer managers. A
good communicator, you inform tenants about their account, their rights and obligations, and the work planned in their residence.
As a field person, you independently manage customer complaints via our internal software, from entering the complaint to its resolution in compliance with company procedures and processing times.
You carry out inventories, work orders, monitoring of technical and safety equipment (lift checks, etc.) in conjunction with internal teams (technical department, rental management department).
You participate in the marketing of accommodation by carrying out visits. You promote accommodation by providing information on the apartment's equipment, neighborhood infrastructure, and local services. Upstream, you establish advisory visits and plan possible works.
Your role also consists of collecting rents and regularly carrying out all necessary procedures with tenants (reminders, etc.) in order to avoid disputes over non-payment.
You are responsible for monitoring and controlling the companies that intervene within the framework of maintenance contracts and one-off work orders.
You ensure that the internal regulations are applied. You ensure the quality of life of tenants thanks to the close relationships you maintain with them.
Nomadic, you intervene in several residences. To do this, you are equipped with a touch pad and a mobile phone that allow you to be responsive.
As a representative of the company as close as possible to the customers, you convey the image of ICF Habitat.

Joining ICF Habitat means…

* Contribute to the building by contributing to a social mission.
* Join a Group that has been able to renew itself and take the digital turn.
* Develop new skills thanks to the diversity of your missions.
* Find a company whose longevity is no longer in doubt thanks to its 95 years of history.
* Benefit from an attractive remuneration package and flexible conditions.

…And above all, values that bring us together and make us like us: creating links, working for quality, sharing to progress.

Do you want to give meaning to your job? Apply now!

As part of its diversity policy, ICF HABITAT studies, with equal skills, all applications including those from people with disabilities.